Pirates of the Caribbean At World s End

Pirates of the Caribbean At World s End

I wonder if it could have anything to do with the fact that the blu-rays seem to have rounded edges when compared to DVDs? Unless Im just seeing things. Nathan: I have no idea. I would really like to get to the bottom of it though. Was that your first cracked blu-ray disc? We just had the exact same problem, also with Casino Royale, co-incidentally, and were now 2 for 2 disks with a crack that looks exactly like your picture. I just got off the phone with Netflix, and the lady was telling me that they had no reports of this problem on their website. I dont know if Ill be told that the next time this happens or not. I really was trying to call to try to get them to start looking at the problem, but I dont think it got through. I had a similar situation with a regular DVD last month. I ended up renting the same movie three times due to a fractured disc. Netflix could improve there packaging to prevent this type of problem, but theres no guarantee that Pirates of the Caribbean At World s End USPS isnt going to stomp, smash, bend or shove the disc into a mailbox. Yup, same thing happened with me with Vacancy. It couldnt have been the age of the disc, since I got it the day after the movie was released on disc. I had to have been the first renter. I just had 2 Vacancy discs in a row from netflix cracked exactly like the picture. Wouldnt play. Its good to see other people are having the same problem. I thought I was having some really horrible luck. I have rented over 20 blu ray discs without problems until now. Must be certain discs with some kind of manufacturing problem. I had the same thing happen to me. Ive rented 12 BluRay discs, and 7 have been cracked. The CSR I spoke with did indicate they are aware of the problem, but have no plans to ship BR movies with any more protection than the zero protection their thin paper sleeves offer. Netflix could solve this problem by using cardboard/padded mailers, but its cheaper for them to reship movies. Until enough people make enough noise about this issue, they will not fix this problem. I was given an extra movie for my next billing cycle, and a credit for my current month when I reminded them that I could file a dispute with my credit card for the current cycle, as I wasnt receiving the service I paid for. Dont let them placate you with lip service, politely DEMAND what you think is fair and be prepared to cancel the service if they dont provide a solution. They are obligated to provide the service they charged for, and since theres no dollar value set for Pirates of the Caribbean At World s End individual rental, you are entitled a FULL refund if they cannot provide this service. PLEASE use a Sharpie and writed CRACKED or DAMAGED on the paper sleeve when you send these back, because their warehouse crew could easily ship it to another person. If people start getting discs already marked damaged by other customers, Netflix cant hide from that. Blu-Ray has a hard coating that makes them less flexable, hence more cracking. Its not Netflix problem. Actually, it is a Netflix problem. They are aware that the discs are easily damaged, and they havent pulled them from their site. They should not offer BluRay discs until they can introduce another style of envelope that offers protection for the discs. They are a publicly traded company, and their obligation to their stockholders is more important than the consumer that uses their product/service.